Blacklist Number

This page lists out the numbers that are blacklisted.The constraints on calling will be decided by the ‘Type’ as explained further. This page is divided into two parts.

● Import File – A .csv file can be imported with a list of blacklisted numbers by using this section. When clicked on “Select file”, it will open a dialog box to choose the file that has to be uploaded. When it is uploaded, click on
“Import File”. It will display a message saying how many numbers were successfully added and how many of them were faulty numbers. A sample file can be downloaded to know the format of .csv file which needs to be uploaded.

● Blacklist Number – This list displays all the blacklisted numbers.

Adding a blacklisted number –

Click on the ‘Add New’ . It will open a popup form like below. Fill in the details and click on ‘Create’.

The use of ‘Type’ field, as explained above, is as follows-

Type- There are 3 types.

● ‘IN’ means that incoming calls from that number will be blocked.
● ‘OUT’ means outgoing calls to that number will be blocked.
● ‘BOTH’ means both incoming and outgoing calls from and to that number will be blocked.

Editing a blacklisted number –

A field can be edited by clicking on it. It will open a popup to edit the content. Click on the tick mark button to save it, or on the cross button to cancel the changes.

Deleting a blacklisted number –

To delete a particular number, click the little red icon for that number in the grid. It will delete the number.

Note – If Number is added with “OUT” Type, then External call will not be dialed from IVR,Campaign and agent Portal.

Export – The whole blacklisted number can be exported in a .xlsx format to the device by choosing the ‘EXPORT’ button.