IVR Details
This report shows the details of customer IVR input activities. Data can be filtered on the basis of Start date, End date, IVR and phone number.
By clicking on View icon, It shows the customer input activities For that particular Call ID.
Click the ‘Reset’ button to show all the IVR details records, without any filter.
Exporting a report-
The whole report can be exported in a .xls format to the device by choosing the ‘EXPORT’ button in the search tab.
If the report is to be filtered by Start date, End date, IVR and phone number, then the criteria has to be entered in the search tab and then export the report, which will export only the filtered report.
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