Hourwise Agent Queue
This report shows the hourly performance of all agent’s queues. The report can be searched based on a date range or agent queue name.
Click the ‘Reset’ button to show all the records, without any filter.
Exporting a report-
The whole report can be exported in a .xls format to the device by choosing the ‘EXPORT’ button in the search tab.
If the report is to be filtered by date range and agent queue name, then the criteria has to be entered in the search tab and then export the report, which will export only the filtered report.
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