Agent Session Summary
This report shows the details of agent sessions. It can be searched based on
date range and agent name. TC shows the total calls of each agent.
Click the ‘Reset’ button to show all the records, without any filter.
Exporting a report-
The whole report can be exported in a .xls format to the device by choosing the ‘EXPORT’ button in the search tab.
If the report is to be filtered by date range or agent name, then the criteria has to be entered in the search tab and then export the report, which will export only the filtered report.
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