Agent Queue Summary
This report is a summary of all the agent’s queues. It can be searched and filtered based on date range.
Click the ‘Reset’ button to show all the records, without any filter.
Exporting a report –
The whole report can be exported in a .xls format to the device by choosing the ‘EXPORT’ button in the search tab.
If the report is to be filtered by date range, then the criteria has to be entered in the search tab and then export the report, which will export only the filtered report.
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