Abandoned Summary
This report shows the abandoned summary of queue. The report can be searched on date range only.
Click the ‘Reset’ button to show all the records of current date, without any filter.
Abandoned – Total number of calls which are abandoned by a customer.
Failover – If call is not answered by the agent,To which action call will be Transferred in Failover Case.
Abandoned(%) – Abandoned percent can calculate through (total Abandoned calls*100)%total call.
Failover(% ) – Failover percent can calculate through (total failover calls*100)%total call.
Abandoned Within(sec ) – Calls are abandoned within seconds.
Example – For Queue within 5 seconds total 8 calls abandoned by customer.
Exporting a report –
The whole report can be exported in a .xls format to the device by choosing the ‘EXPORT’ button in the search tab.
If the report is to be filtered by date range, then the criteria has to be entered in the sea
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