AstriCC – CONTACT CENTER SOFTWARE
“AstriCC” is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, AstriCloud ensures that this contact center software offers intelligence, security, and advanced features.
AstriCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, AstriCCCC is most affordable Contact Center Software for small businesses as well.
AstriCC allows customer support teams to provide personal, productive phone support within an omnichannel customer journey. AstriCloud helps to growing call center teams to resolve customer issue faster, measure and improve call support operations, and deliver excellent customer experience. With corporate-class call center software execution and consumer-like ease of use, AstriCC comfortably accommodates to the expanding needs of sales and support teams and their end-user, resulting in increased client satisfaction, productivity and cost-effective. AstriCC Inbound Center Software and Outbound Call Center Software increase team productivity.
SALIENT FEATURES
Predictive Dialer
A Predictive Dialer Software is an ideal tool for businesses with huge call volumes.
Auto Dialer
Automation can be a major contributor in to use resources effectively and enhance productivity.
Video Call
Video calls put a face to the name, so to speak, enabling agents and customers to build trust and receive feedback quickly.
Skill Based Mapping
Let’s take the customer’s engagement with the organization to the next higher level.
WebRTC Phone
HoduCC has inbuilt web-phone which is based on WebRTC technology by Google.
Social Media
Contact center software delivers advanced social media capabilities for customer service and organizations.
Automatic Call Distribution
Advanced ACD helps to evenly distribute the calls among available agents by following specific strategies.
Voice
Call Center Software has all the required features to manage the inbound, outbound customer call center business.
Email
Assist the clients through email even if agents are busy with lined up calls.
Chat
AstriCC provides a ready plugin to integrate with the client website to chat with customers.
AstriCC – Outbound Contact Center software is the perfect solution for businesses with large volumes of outgoing calls. With this solution, you can manage call requests, motivate agents, generate high-quality leads, and give great caller experiences.
Outbound Contact center software dial out to reach customers or prospects and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer, and predictive dialing software that helps to maximize agent productivity by increasing the amount of connections agents can make with customers.
AstriCC offers improved customer experience and agent performance in your call center with the features like power dialers, ready-made integrations with all major CRM/ticketing solution, easy access to call recordings and reports. These functionalities will give a detailed picture of your call center operations. Since we offer both inbound and outbound connections, you can also run a blended call center with ease.
Location does not interfere with our outbound call center software. The software is designed to give access to agents, no matter where they are. At the same time, our software makes supervision and monitoring easy too. So, you can always make sure every contact center agent is observing the outbound call center with best practices and solutions.
As a multi-channel Contact Center Software, AstriCC allows seamless communication with customers via multiple touch points including phone, web, email, chat, SMS, and social media. We have integrated these multiple channels on our platform. No matter how the customers get in touch with you, they perceive a consistent response from the agent.
Our outbound Contact center software is fast and simple to use for everyone in your operation. It keeps costs down and productivity high. Read on to learn more about what makes this amazing call center software so effective, and request a free demo today.
Call center software is a product that helps you handle your business phone conversations. Your phone teams can use your preferred call center software to make outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and load automated scripts for your phone team. Call center agents are your phone team members who use your call center software to engage with customers or prospects.
- Omni-channel
- Single-Tenant & Multi-Tenant
- Multi-Lingual
- Automated Call Distribution
- Skill Based Mapping
- Advanced Dialer
- Inbuilt Webphone
- Multilevel IVR
- Real Time Analytics and Reports
- Live Call Monitoring
- Third Party Software Integration
- Answering Machine Detection
ADD-ON MODULES
Survey Module (IVR & Agent)
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer. Survey Module (IVR & Agent)
Quality Analysis (QA)
The QA (Quality Analysis) Module is an Add On module in AstriCC for ranking the agents based on their Voice Tone, Language Proficiency, Quality of query resolution or any Predefined ranking criteria for agents.
SMS Broadcasting
In AstriCC, through SMS broadcasting functionality admin can create the SMS campaign and type the text which they wants to broadcast to their customers.
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