Hardware Requirements

Refer to these suggested 3CX Phone System usage scenarios based on the extensions used, to assist you to size the minimum required hardware to run 3CX on supported operating systems.

Last Updated: 11.03.2020

3CX User Definition

A user (extension) is typically defined to use the 3CX Web Client and a 3CX Mobile App for communication while being part of one extension group and one queue. In addition to this, the user may use an IP phone connected to their extension. These suggested hardware specifications are provided as a baseline and may change based on your business needs and usage. Keep in mind:

CPU:

• Using Call Queues and group calls taxes the CPU more than 1-on-1 calls, depending on the number of the call end-points.
• Refer to this CPU hierarchy to assist you in selecting a suitable processor, based on the suggested processor family. AMD CPUs are supported based on their equivalence to the suggested Intel CPUs.

Memory:

• Allocating users in more extension groups or queues increases the need for additional RAM.

Network:

• 3CX requires at least a 1Gb LAN network connectivity, depending on the number of simultaneous calls and usage of other network applications.
• 10Gb is required for 1000+ extensions.
• Link Aggregation (LAG, LACP) can be used on HyperVisor platforms to further expand available throughput but is not available for Bare Metal machines.

Storage:

• Allocate at least 30GB for the 3CX base system installation.
• Add extra drive/partition/space for backup, voicemail, recordings or logging. Keep in mind:
• Recording and voicemail: 1 minute of recorded audio consumes ~1MB.
• Logging: Verbose logs on a busy system can consume up to ~1GB per day or per 2500 calls.
• Offload (archive) unneeded recordings / voicemails / backups to cold storage regularly to keep optimal free space available to your PBX.

*For usage cases of more than 1000 extensions, i.e. Enterprise 3 tier, please contact us to assist you in planning.

x86-Based

x86-based CPU installs require compatibility to 64-bit architecture and can be used as “Bare Metal” or “Virtual Machine” deployments. 3CX verified the usage for the following HyperVisors*:

• VMware vSphere Hypervisor (ESXi) 6.X and above
• Microsoft Hyper-V Server 2012 / Hyper-V on Windows Server 2012  and above
• Citrix XenServer 7.0 and above
• KVM 2.8 and up

*Additional configuration may be needed for the virtual machine, depending on the HyperVisor used.

3CX PBX

Small

Medium

Large

Enterprise

Enterprise+

3CX SBC

If the 3CX PBX is located in the cloud and IP phone should be routed to the instance, these SBC specifications are recommended:

ARM-Based

Suggested hardware specifications for basic on-premise installs on low-cost and energy-efficient physical hardware.

3CX PBX or SBC

Cloud Provider

Suggested virtual machine / instance specifications for Google Cloud Platform (GCP), MS Azure and Amazon Web Services (AWS) / Lightsail, based on the use cases outlined in the bare metal configurations. You can opt for instances with higher performance and memory according to your needs. Cloud providers are tested and/or supported only for Linux deployments.

Adjust storage size and swap space accordingly, based on your needs and usage.