Introduction Creating Users/Extensions The “Extensions” function enables you to create, import and manage Extensions. To create a single extension, go to the “Extensions” function in the 3CX Management Console and click the “Add” button. Importing from a CSV file To import a batch of extensions, use a spreadsheet with the key information for each User / […]
Installing 3CX using 3CX Debian ISO
Introduction 3CX created a Debian Linux ISO (get ISO here) to make installation faster and management easier. The OS management can be done from within the 3CX Management Console. To be able to request support, you must dedicate your Debian Linux instance to 3CX. Do not install other packages or change the configuration. Do not install […]
Bandwidth Overhead over DSL connections
Internet Service Providers typically rate their connectivity services based on download and upload bandwidth. So for example you may subscribe to an aDSL connection rated at 2 Mbps (Megabits per Second) download and 1 Mbps upload. The traffic reaching the provider’s network from an aDSL modem is then routed to […]
Creating and Importing DIDs In 3CX Phone System 14
How can I import DID’s into the 3CX Phone System? 3CX administrators need to plan ahead on how to setup their 3CX Phone System. Businesses now utilize multiple trunks and VoIP providers with multiple DID numbers and it can be very time consuming to create DID rules manually for each […]
Inbound Rules – Routing Incoming Calls
Introduction Inbound rules process and route inbound calls to an extension, an IVR or a queue, based on: The main trunk number – calls to this number can be processed by an inbound rule in “SIP trunk” > “General” tab > “Route calls to” section. DID number – enter DIDs directly from the “SIP Trunk” or “Inbound Rules” functions, that you can then assign to an extension, […]
Why are my STUN phones not working?
Remote STUN IP Phones usually require more configuration outside of 3CX therefore we recommend the use of the 3CX APPs in home offices, or using the 3CX SBC whenever deploying remote phones. When this is not possible and you need to deploy phones in STUN you can follow our checklist below: Prerequisites: Access to the PBX Firewall […]
Troubleshooting Your Phone System
Introduction At the end of this article, you will be able to identify and troubleshoot the common issues normally faced with a VoIP phone system. Should you need any assistance, feel free to contact our support department. Crackling or echo while on a call To begin your basic […]
How to Change the Wallpaper on the Yealink CP960
In the past, I have written blogs about the importance of customizing your workplace. One of the best ways to do this is bringing in pictures from home, and even changing the wallpaper on your deskphone! This process usually falls into the category of “basic” when dealing with most […]
Transfer calls using a Yealink DECT phone (W53H, W60H)
During a call, you can transfer the call to another party in one of three ways: Blind Transfer: Transfer a call directly to the third party without consulting Semi-Attended Transfer: Transfer a call while receiving ringback Attended Transfer: Transfer a call with prior consultation with the third party Blind transfer […]
How to Make a Blind and Attended Transfer Using Yealink T42/T41
In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Yealink T42. This procedure applies to Yealink T42 and T41. Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred […]