Queue Recording
This report shows the report of total recordings of supervisor queue. Data can be filtered on the basis of date range, supervisor queue name,supervisor name and phone number and disposition type.There is a option ”Download Records” to Select multiple recording and Download multiple recordings with zip file. Zip File will be generated and downloaded as per selected criteria.
Click the ‘Reset’ button to show all the records, without any filter.
Exporting a report-
The whole report can be exported in a .xls format to the device by choosing the ‘EXPORT’ button in the search tab.
If the report is to be filtered by date range, supervisor name and agent name then the criteria has to be entered in the search tab and then export the report, which will export only the filtered report.
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