Ticket Details
This report shows the details of all the Tickets. Data can be filtered on the basis of Start date, End date, Customer, Ticket ID, Agent name, Ticket subject, Status and Ticker Source
By clicking on View icon, It shows the Ticket conversation For that particular record.
Click the ‘Reset’ button to show all the Ticket records, without any filter.
Exporting a report-
The whole report can be exported in a .xls format to the device by choosing the ‘EXPORT’ button in the search tab.
If the report is to be filtered by Start date, End date, Customer, Ticket ID, Agent name, Ticket subject, Status and Origination Medium, then the criteria has to be entered in the search tab and then export the report, which will export only the filtered report.
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