After filling up a disposition by agent if he specifies to call back to that number with reason, this is the report for those calls. Data can be filtered by date range, callback time, phone number, agent and campaign name.
Click the ‘Reset’ button to show all the records, without any filter.
Exporting a report-
The whole report can be exported in a .xls format to the device by choosing the ‘EXPORT’ button in the search tab.
If the report is to be filtered by date range,date range, callback time, phone number, agent and campaign name then the criteria has to be entered in the search tab and then export the report, which will export only the filtered report.
Leave A Comment?