Agent
This page lists out all the agents that are under the supervisor.
Any particular agent can be searched using the filters provided in the first row of every column.
Logging out an agent-
Supervisor can log out any agent, who is logged in using the little red button beside that particular agent’s name in the last column. It will log out that agent from the agent portal.
Send Notification-
The Notification which have been added are listed on the page. To search for any particular Notification, the filters in the first row of every column can be used.
Adding new Notification –
To add a new Notification, click on “Add New” button on the page. It will open a create form.
Notification Text – Enter the Text that will be sent to agent/supervisor.
Send To – Select the Appropriate option to whom this notification will be sent.(i.e Agent, Supervisor, Agent and supervisor both or Queue).
Logged In – If On, then notification will be sent to only logged in agent/supervisor.
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