AstriCC Report (Agent View) – Chat Details and SMS Details

This report shows the details of all the Chats. Data can be filtered on the basis of start date, end date, Customer name, Ticket, Type, Status.

By clicking on Transcript, It shows the chat conversation For that particular record.

This report shows the details of all SMS Conversation. Data can be filtered on the basis of start date, end date, Customer name, Ticket and Status.

By clicking on Transcript, It shows the SMS conversation For that particular record.

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