The main tab of this portal shows the logo of Contact Center, current server time, various parameter of the logged in agent and different options for the agent which will be described below.
The leftmost show the logo, auto answer button and switch to manual button.
Auto Answer – If auto answer is on, Call will be answer automatically. Click on Auto Answer button to switch it On or Off.
Switch to Manual – When agent click on “switch to manual” button, agent will see dialpad from where Agent can dial any number manually.
Agent can select outbound campaign from list of outbound campaign Which is assigned to that particular agent. If agent want to close the “switch to manual” session then click on cross button which is in the left side of campaign list.
Now, Agent can call to another agent by selecting internal Campaign and particular agent.
The right most of the tab shows All the Media Count at the Top, Compose mail, Internal chat, Create Ticket, Break and agent name with registration status.
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