Hourwise Campaign
This report shows the hourly performance of different campaigns. The number oftotal calls and agent calls of the campaign are displayed along with timeparameters as described above.
This report can be filtered based on date range or campaign name.Click the ‘Reset’ button to show all the records, without any filter.
Exporting a report-
The whole report can be exported in a .xls format to the device by choosing the ‘EXPORT’ button in the search tab.
If the report is to be filtered by date range and campaign name, then the criteria has to be entered in the search tab and then export the report, which will export only the filtered report.
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